Service 03 Continuity

Technical stability for the platforms you depend on.

A working platform is not the same as a stable one. Continuity replaces single-engineer dependency, reactive fixes, and undocumented knowledge with a structured stability layer your leadership can trust.

What stability looks like

representative monitor

Illustrative. Live monitoring, thresholds, and the event log are configured per platform during onboarding.

The gap

Your platform is running today. But can you answer these?

If you are not sure, that is exactly the gap Continuity closes.

Are security updates being reviewed and applied?

Are backups configured, tested, and recoverable?

Would you know quickly if something broke?

Are integrations monitored, or could they fail silently?

Is the platform documented well enough for another team to support it?

What happens if your lead engineer or key technical contact becomes unavailable?

A complete stability layer

Continuity has three parts: a technical audit, an ongoing support retainer, and optional live support.

01 Technical Audit

A clear picture of the platform you own.

A targeted review that captures critical knowledge, identifies risks, and gives leadership a clear picture of the platform they own. The audit includes up to three knowledge-transfer sessions with your current or outgoing engineer.

The audit is required before a new Continuity retainer begins. It is also available as a standalone engagement.

You receive

Technical Audit Summary

Plain-English system overview

Technical system documentation

Risk and priority issues list

Security and maintenance review

Backup and recovery review

Access and dependency checklist

Monitoring recommendations

Initial support backlog

30-day technical recommendation document

02 Platform Stability Retainer

Ongoing support through bi-weekly Agile sprints, a shared backlog, weekly visibility, and monthly reporting.

Tier	Hours / month	Monthly fee
Basic	20 dev hours	$3,400
Standard	35 dev hours	$5,400
Extended	50 dev hours	$7,300

Every tier includes

Allocated developer hours

Bug fixes and incident response

Backlog and sprint management

Weekly status updates

Client check-in meetings

Also included

Monthly platform report

Joint Slack or Teams channel

Sprint reviews

Response targets

Business hours: Mon–Fri, 9am–6pm ET

Critical

Platform down or revenue-blocking

Same-day effort until resolved or stabilized

High

Major function impaired

Prioritized within the current sprint

Medium

Degraded experience with workaround

Scheduled for the upcoming sprint

Planned

Improvement or non-urgent request

Sequenced by client priority

Terms: 3-month minimum. Unused hours do not roll over. 30-day written notice to cancel or change tiers. Third-party tool costs are billed separately and approved before implementation.

03 Live Support

Extra coverage for the moments that matter.

Dedicated technical availability for launches, events, campaigns, partner-facing moments, and known-fragile workflows. Live Support is designed for moments when your platform needs extra coverage outside the standard support rhythm.

Fit

Continuity is for you if…

You have a live platform supporting operations, programs, revenue, or community services

Your engineering capacity sits with one person, or is about to

You do not have a structured way to track and resolve technical issues

You inherited a codebase you did not build

You need predictable support without hiring a full-time engineer

You want a partner who communicates in plain English, not technical shorthand

What Continuity is not

Continuity is not a help desk, ad-hoc ticket queue, platform rebuild, infrastructure migration, or penetration test.

It is a structured stability layer for organizations that need their platform to remain reliable after launch.